Professional Standards

The CMAR Code of Ethics and Conduct (“Code”) requires directors, officers, and employees of the Association, in carrying out their duties, to observe high standards of business and personal ethics in the conduct of their duties and responsibilities. As employees and representatives of CMAR, the above must practice honesty and integrity in fulfilling their responsibilities and comply with all applicable laws and regulations.

Ombudsmen are trained REALTOR® members who have years of experience in the real estate industry and are familiar with Code of Ethics, and state real estate regulations. Ombudsmen can help identify and resolve and negotiate misunderstandings between parties before disputes are filed. If a party does not want to have the assistance of an Ombudsman, or the Ombudsman is unable to come to an agreement with both parties, the parties may progress to a formal Disciplinary Action or Arbitration Complaint.

Ombudsman Hotline (CAR) – call 213-739-7227 or email

CMAR collaborates with the Lake County Association of REALTORS® for Professional Standards. The Lake County Association of REALTORS® was selected to participate in the Statewide Professional Standards Pilot Program with the California Association of REALTORS® beginning June 2023.  CMAR Arbitration and Ethics Complaints will be processed under the Pilot Program.  For additional information or to scheduled an appointment, please visit C.A.R. Professional Standards Program (

Arbitration is a method to resolve a dispute concerning real estate business that usually involves money. Arbitration is an alternative to litigation and the arbitration hearing tribunal may provide legal and equitable closure for the parties, disciplinary action is not a result.

An Association ethics/disciplinary complaint accuses a member of violating the Code of Ethics, a membership obligation or an MLS rule. Such discipline is handled according to procedures of “Professional Standards Practices Manual” and may be recommended by a hearing tribunal and imposed by the Board of Directors. The Association cannot revoke a real estate license, or award damages to a complainant.

Peer-to-Peer Ethics Infoline

Code of Ethics and Professional Standards (NAR)

Code of Ethics and Standards of Practice

Ethics Complaints, Arbitration Requests, and Related Information (NAR)

Ethics Complaints Arbitration Request (CAR)

Before You File an Ethics Complaint

Ombudsman Hotline (CAR) call 213-739-7227 or email

California Code of Ethics and Arbitration Manual

Please contact the CMAR office for questions at 707.964.7008 or